LYD AssistOS platform
Launch $220, Elevate $790, Dominate $1,250 per month + GST, or $165, $590 and $940 per month billed annually
Website, enquiry capture, CRM and follow-up. Not a clinical record, rostering or claiming system.
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Our position
Ordinary systems work, done against the strengthened Standards
The Aged Care Act 2024 commenced on 1 November 2025. What changed for a provider's systems is not the software they buy, it is what they have to be able to show, from records that are genuinely integrated rather than assembled by hand the week before an audit.
We do that work remotely, Monday to Friday, 9am to 6pm AEST, with on-site attendance by arrangement. There is no 24/7 help desk and no live breach response, and we would rather say so here than let you find out later.
LYD AssistOS is part of Sharktech Global's Launch Your Dream ecosystem, which builds technology for Australian care-provider businesses.
Outcome 2.7 asks for a working information management system, not a folder of documents, and the wording is specific about integration.
Strengthened Aged Care Quality Standards, August 2025
What we do
Three things, priced separately
A subscription, fixed-scope projects, and an ongoing managed IT agreement. They are not the same purchase and we do not bundle them to look bigger.
Specialist AI, reporting and cyber projects
Workflow automation from A$3,000 + GST; AI agent pilot, data audit with first dashboard, or cyber posture assessment from A$5,000 + GST each
Fixed scope, confirmed in writing after a short assessment.
Read moreManaged IT and cloud, by Sharktech Global
Pilot month A$2,500 to A$3,500; fully managed from A$3,500 per month + GST
Accounts, devices, Microsoft 365, backups, security and planning. Migrations quoted at a fixed price.
Read moreExcludes GST. Project prices are indicative and confirmed in writing after a short assessment. Hardware supply and repair stay with your existing suppliers.
The numbers that set the work
What registration actually counts
2,127providers registered under the new Actat 1 November 2025
766registered for residential careat 1 November 2025
1,307registered for personal care at homeat 1 November 2025
215care minutes per resident per dayincluding 44 registered nurse minutes
Recorded by the Aged Care Quality and Safety Commission as at 1 November 2025. Care minute targets are the sector requirement, not a figure we produced.
What providers ask us
The questions that decide the systems
01
What changed for aged care providers on 1 November 2025?
The Aged Care Act 2024 commenced, and providers moved to registration in six categories with the strengthened Quality Standards applying to residential and complex home care.
Registration is not a formality. It sets what a provider is approved to deliver and what it must be able to evidence. The Aged Care Quality and Safety Commission recorded 2,127 registered providers under the new Act, 766 registered for residential care and 1,307 for personal care at home, as at 1 November 2025.
The practical effect for a provider's systems is that evidence has to be producible on request, from records that are actually integrated rather than assembled by hand.
Source: Strengthened Quality Standards, Aged Care Quality and Safety Commission · New model for regulating aged care, Department of Health
02
How do we evidence information management under Outcome 2.7?
Outcome 2.7 asks for a working information management system, not a folder of documents, and the wording is specific about integration.
The strengthened Standards state that "the provider implements an information management system to securely manage records" and that "information from different sources is integrated". A provider running rostering in one system, incidents in a spreadsheet and finance in another has the information but cannot show it as one picture.
The work here is ordinary systems work: agreed definitions, permissions by role, a record of who can see what, and reporting that reads from the systems already in use where the vendor offers an API or an export.
Source: Strengthened Aged Care Quality Standards, August 2025
03
How can we report care minutes and Star Ratings without spreadsheets?
By reading rostering and payroll data directly into a dashboard, so the care minutes position is visible during the month rather than reconstructed after it.
The target is 215 care minutes per resident per day, including 44 registered nurse minutes. Homes that miss it cannot reach three stars or more for Staffing, and the Care Minutes Performance Statement is audited.
A dashboard does not create minutes. It shows the gap early enough to roster against, and it makes the quarterly reporting a read rather than a rebuild.
04
How do we reconcile Support at Home claims and monthly statements?
By matching delivered services to claims before submission, and generating the itemised monthly statement from the same source rather than rekeying it.
Support at Home allows claims only for services already delivered, and each client gets an itemised monthly statement with budget and carry-over tracking. That is a reconciliation problem, and it recurs every month.
Automation here is bounded. It compares records, flags mismatches and drafts the statement. A person checks and approves every claim.
05
How do we protect resident and client data?
With the ordinary controls: multi-factor authentication, access by role, email filtering, tested backups and an Essential Eight assessment to show where the gaps are.
Health service providers made 225 of 1,205 notifiable data breach notifications in 2025, 19 per cent and the most of any sector. Aged care is not an exception to that pattern: a Tasmanian aged care and disability not-for-profit was hit by Lynx ransomware in October 2025.
No assessment eliminates risk, and no one issues a certificate at the end of it. The work is gap closure toward Essential Eight, SMB1001 or ISO 27001, with the gaps written down.
06
Can you work with our existing care software?
Yes, where the vendor offers an API or an export, and that is checked before anything is quoted.
No care platform is named here as a live integration, because none has been built and tested. The platforms named as integrations are Xero, MYOB, QuickBooks, Google Workspace and Microsoft 365.
If a connection is not available, the honest answer is an export-based report or no report. There is no custom data warehouse in this offer, and we say so before the quote rather than after it.
Source:
07
What does it cost?
Three separate offers, each priced on its own basis, with software licences, AI usage, travel and GST quoted separately.
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08
What is the first step?
A free IT and compliance health check: a 30-minute call, then a written scope with an agreed price and a measure for whether it worked.
There is no obligation and no proposal unless you ask for one. If managed IT is not the right fit for the size of the organisation, that is a useful answer too.
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Common questions
Before you ask
If the answer is no, this page says no.
Do you work with Support at Home providers?
Yes. The reporting work covers budget and carry-over tracking, claim reconciliation against delivered services, and the itemised monthly statement each client receives.
Can you report on care minutes?
Yes, where rostering and payroll allow an API or an export. The dashboard shows the position against 215 care minutes per resident per day, including 44 registered nurse minutes, during the month rather than after it.
Will AI make decisions about residents?
No. AI agents draft. A person reviews and approves every output, and the provider remains responsible for the decision. Nothing is configured to act on a resident's care without that approval.
Where is our data stored?
In Australian regions of Microsoft 365, Azure or AWS, depending on what the assessment recommends. Sharktech does not run a data centre and does not move everything to the cloud.
What does managed IT cost?
A pilot month starts from A$2,500 + GST and fully managed IT from A$3,500 per month + GST, scoped by users, devices and sites. Hardware supply and repair stay with your existing suppliers, and there is no 24/7 help desk.
Next step
Book an IT and compliance health check
Thirty minutes, then a written scope with an agreed price and a measure for whether it worked. No obligation, and no proposal unless you ask for one.
Sources
What this page is based on
- Strengthened Quality Standards, Aged Care Quality and Safety Commission
- New model for regulating aged care, Department of Health
- Strengthened Aged Care Quality Standards, August 2025
- Care minutes, Department of Health
- Providing home care, Services Australia
- Notifiable data breaches statistics, OAIC
- Registered provider counts, Aged Care Quality and Safety Commission, 1 November 2025
Reviewed 15 October 2026. Next review 15 January 2027. Sharktech Global is a registered business name of Divine Empyrean Pty Ltd (ABN 54 672 825 731).
