Keep every NDIS and aged care enquiry clear, assigned and followed up.
Get found in AI answers and Google.
Give participants, families and Support Coordinators a clear way to ask about your supports, service areas and next steps. Give your team one place to see who enquired and who needs to respond.
$1 today for 30 days, then $242/month inc GST. No lock-in contract.
LYD AssistOS pricing plans
No lock-in contractNo setup fee
Founding Provider Promotion
Closes 11:59 pm AEST, 20 October 2026Sign and pay your first invoice by 20 October 2026 to lock the promotional rate for 12 months while your subscription stays active. Subject to onboarding capacity.
See exactly where the value grows.
Start with the operational foundation, then add visibility and demand generation as your goals expand.
| Capability | |||
|---|---|---|---|
| NDIS enquiry CRM and intake pipeline | Included | Included | Included |
| AI website chat and referral capture | Included | Included | Included |
| WhatsApp enquiry automation | Optional +$50/month | Optional +$50/month | Optional +$50/month |
| AI voice receptionist | Optional from +$100/month | Optional from +$100/month | Optional from +$100/month |
| Intake-call booking and enquiry notifications | Included | Included | Included |
| NDIS participant and referral-focused website | Launch add-on from $1,500 + GST | Up to 15 pages | StoryBrand package valued at $5,000 included at onboarding, plus one new page monthly |
| Local SEO and AI-search visibility | Not included | Managed foundation | Advanced multi-service growth |
| Google Business Profile management | Optional +$100/month | Optional +$100/month | Included |
| Review monitoring and drafted responses | Not included | Included | Included |
| NDIS trust signals for provider credentials | Not included | Not included | Included |
| Facebook and Instagram content | Not included | One update weekly | Managed content calendar |
| LinkedIn management | Not included | Optional +$200/month | LinkedIn authority content included |
| Google and Meta Ads management | Not included | Not included | Included |
| Advanced referral nurture and re-engagement | Not included | Referral follow-up journey | Advanced multi-step workflows |
| Reporting | Basic enquiry dashboard | Monthly visibility and referral report | Live dashboard + monthly strategy |
| Daily SEO/AEO | Not included | Optional +$100/month | Included |
Add-on costs stay transparent
Google Business Profile management is $100 + GST/month, LinkedIn $200 + GST/month and Daily SEO/AEO $100 + GST/month, all included with Dominate. WhatsApp automation is $50 + GST/month plus Meta message fees. AI voice reception starts at $100 + GST/month for 150 minutes; extra minutes are charged separately.
Out-of-scope work stays transparent
Launch websites start at $1,500 + GST for five agreed pages; custom builds from $5,999 + GST. Hosting, domains, premium software, integrations, migrations and extra revisions are quoted separately. Dominate's StoryBrand package is the included initial website, and excludes media spend and video.
What is LYD AssistOS?
Launch Your Dream NDIS, shortened to LYD AssistOS, is an automation and growth platform designed for Australian NDIS providers.
It connects enquiry CRM, AI chatbot integration, appointment booking, referral follow-up and reporting, with optional NDIS website design, SEO, AEO, reputation management and AI voice reception.
Explore the NDIS automation featuresTry a typical NDIS referral in a free demo account
Use sample information to see how a Support Coordinator referral or family enquiry is answered, recorded, assigned and prepared for follow-up.
When someone asks if you can help, your team should know what happens next.
LYD AssistOS helps with the work before intake. It keeps early enquiries organised and gives your staff the information they need to respond.
A family asks about support
Your website assistant answers approved service questions and records their contact details for your team.
A Support Coordinator gets in touch
The referral source, requested support and next action are recorded in the enquiry pipeline.
Someone asks about a suburb or service
Your approved information is available without a staff member searching through emails or old documents.
The right person needs to follow up
Your team receives the enquiry, conversation history and booking details in one place.
LYD AssistOS supports enquiry and pre-intake administration. It does not make suitability decisions or replace participant records, case notes, rostering, service delivery or claiming systems.
Choose what your NDIS team needs.
Compare your subscription, website options and optional advertising budget before requesting a tailored scope.
Plan
Select the plan that best matches your current provider growth needs.
Billing
Website option
Optional add-ons
Paid advertising
Available with Dominate. Minimum $500 per selected platform. Media spend is paid separately.
Estimated monthly investment
- LYD subscription
- $220 + GST
- Add-ons
- None selected
- Advertising media
- Not selected
- Website
- Not selected
Setup, usage and third-party costs are separate.
$1 today for 30 days, then $242/month inc GST.
Which applications can connect to LYD AssistOS?
LYD AssistOS sits in front of your intake process, not on top of your service delivery. It runs alongside the systems you already use.
Connected today
These connections are built and in use.
- Xero Accounting
- MYOB Accounting
- QuickBooks Accounting
- Google Workspace Email and calendar
- Microsoft 365 Email and calendar
Assessed on request
Providers most often ask about these categories. We assess each one against the specific application, its API access and the agreed scope.
- Rostering and scheduling
- Case management and participant records
- Claiming and payments
- Document and compliance storage
- Telephony and SMS
We only list a platform as integrated once the connection is built and tested, so no rostering, case-management or claiming product is named here. Availability depends on the application's API access, and integration work is quoted separately.
Starter NDIS Website or Website Refresh
Give participants, families and referrers a clearer place to understand your supports, service areas and next step. Choose a new starter website or refresh an existing suitable website.
- Up to five agreed pages using a practical, professional design
- Mobile-friendly layout for participants, families and referrers
- Clear service, location, enquiry and contact information
- Basic page titles, descriptions and on-page SEO setup
- NDIS enquiry or contact form delivered to your nominated email
- CRM form connection included when purchased with a Launch plan
- Two consolidated revision rounds before launch
- Basic handover so your team knows how to request future updates
What is and is not included
The $1,500 rate needs an active Launch plan and an agreed starter scope, with service information, credentials and images supplied by you. Hosting, domains, plugins, branding, copywriting, integrations, migrations and extra pages are quoted separately.
Custom NDIS Website
For established or multi-location providers that need a tailored website structure, stronger service journeys and deeper CRM, booking or referral integration.
- Custom visual direction designed around your provider brand
- Participant, family and referrer-focused page journeys
- Advanced SEO, AEO and structured-data foundations
- Service-area or multi-location information architecture
- Direct CRM, enquiry form, calendar and review integration
- Mobile-first development on the agreed website platform
- Two consolidated design and content revision rounds
- Launch testing, handover and agreed team training
What is and is not included
Custom projects start from $5,999 + GST. Page count, copywriting, accessibility, integrations, media, hosting and development scope are confirmed and quoted before work begins.
We set it up for you
The system is configured around your supports, locations and intake process.
Know the scope before spending
Deliverables, dependencies and exclusions are confirmed before implementation.
Tested with your team
Your enquiry journey is tested and staff are trained before handover.
Your data stays portable
Contacts and conversation records can be exported.
Four practical pieces we set up for you.
Your system is configured around your services, referral pathway and the people responsible for following up each enquiry.
NDIS Enquiry Journey Map
We map what should happen when a participant, family member or Support Coordinator makes contact, including ownership and next steps.
Referral Pipeline Blueprint
Your enquiry stages are configured so the team can see what is new, awaiting follow-up, progressing to intake or no longer suitable.
AI Knowledge Foundation
Your assistant is prepared from your approved supports, service areas, availability guidance and common intake questions.
Team Go-Live Session
Your staff learn how to receive, review and take over conversations before the system becomes part of daily operations.
Map
Supports, locations, referral sources and current intake process.
Build
CRM, pipeline, AI knowledge, calendar and agreed growth assets.
Test and train
Run realistic enquiry scenarios and prepare your team for handover.
Go live and improve
Monitor conversations, reporting and agreed optimisation activity.
Compare the fee with the cost of enquiries going cold.
We do not promise participant numbers or revenue figures. Weigh the plan against the value of suitable referrals being answered, followed up and made visible to your team.
How many suitable NDIS enquiries would need to stop going cold for this system to make commercial sense?
See what a family finds when they look you up
Run the free audit. Enter your business and the marketing report comes back to your inbox, no cost and no obligation.
- Takes the details you would give a support coordinator anyway
- Runs on the same platform that answers your enquiries
- No lock-in contract, no setup fee, as with everything else here
The audit form is provided by LeadConnector and opens in this page. Details you enter go to Sharktech Global.
You're buying a better enquiry journey.
What matters is what happens after a family or Support Coordinator finds you. They need a clear answer, and your team needs the information to follow up.
Respond
Launch answers common participant and family questions after hours, captures referral details and puts every enquiry into a visible NDIS intake pipeline.
Get found and trusted
Elevate turns your supports, service areas, registration and reputation into evidence participants and Support Coordinators can find and verify.
Scale measurable growth
Dominate brings organic visibility, paid campaigns, referral follow-up and source tracking together so you can see which activity creates the right enquiries.
See how your next NDIS enquiry could be handled.
Use a free demo account with sample data to explore the referral pipeline, website chat and booking flow. There is no payment and no obligation.
$1 today for 30 days, then $242/month inc GST. No lock-in contract.
+61 485 057 373Still unsure? Read the FAQs or call Monday to Friday, 9am to 6pm AEST.
Prices in AUD and exclude GST.
Prefer to talk to a real person in Sydney and Melbourne first? No scripts, no pressure.
- growth@lydassist.com
- Sydney: Level 1, 244 Macquarie St, Liverpool NSW 2170
- Melbourne: Suite 383, 11 Wilson St, South Yarra VIC 3141
- Monday to Friday, 9am to 6pm AEST
