Everything an NDIS provider needs to be found, believed and booked.
LYD NDIS is a product for provider businesses, not a service for participants. It gives a provider the website, the search presence and the systems that turn an enquiry into a signed client.
Be found by the families and Support Coordinators searching right now.
Most providers are invisible at the moment a family starts looking. Search, local SEO and AEO put a page in front of that search, with a dedicated page for every service and every suburb the provider covers, so the match is specific rather than generic.
- A page per service and per suburb, not one catch-all list
- Google Business Profile set up and connected to the site
- Answer Engine Optimisation so AI assistants can quote the provider accurately
- Technical SEO handled at build, not retrofitted
Registration, screening and insurance shown as facts a family can check.
Every provider says they are qualified. Very few show anything a family can confirm before the phone call. The site publishes your registration status, current NDIS Worker Screening and insurance openly and with dates, rather than folding them into a paragraph of reassurance copy.
- Registration and screening displayed on every relevant page
- Automated review requests so the review count keeps growing
- Reviews surfaced on the site, not just left on Google
- Consistent proof across every page, not only the homepage
Answer every enquiry, day or night, and win the referral race.
Support Coordinators commonly send the same referral to several providers at once, and the first to respond usually takes the placement. Missed-call text-back and an AI chat assistant answer immediately, including outside business hours, so an enquiry is never lost to response time alone.
- Missed-call text-back within seconds of a missed call
- AI chat assistant trained on the provider’s own services
- Online booking straight into the calendar
- One inbox for calls, chat, SMS, email and social messages
Turn enquiries into signed clients, and clients into referrals.
A website that generates enquiries but loses them in an inbox has moved the problem rather than solved it. A CRM pipeline tracks every enquiry from first contact to signed client, with reporting that shows which sources are actually producing work.
- CRM pipeline with stages, owners and reminders
- Automated follow-up so nothing goes cold by accident
- Database reactivation campaigns to past enquiries
- Monthly reporting on enquiries, sources and conversion
The same referral goes to several providers at once.
Whoever replies first usually wins the placement. Here is what that race looks like from the outside.
Simulated example illustrating typical referral behaviour, not a record of an actual placement.
One subscription, one system, one login.
Availability varies by plan. The demo walks through exactly what is switched on at each tier.
Website
Built, hosted and maintained. Six to fifteen pages depending on plan.
CRM
Pipeline, contact records and user accounts for the team.
Centralised inbox
Calls, SMS, chat, email and social in one thread per contact.
AI chat assistant
Answers on the site around the clock, trained on the provider’s services.
Missed-call text-back
An automatic SMS the moment a call is missed.
Online booking
Calendar booking without the back-and-forth.
Review automation
Requests sent automatically at the right moment.
Local SEO and AEO
Built into the site rather than added later.
Google and Meta Ads
Managed on the Dominate plan.
Social scheduling
Plan and publish from the same system.
Mobile app
Run the inbox and pipeline from a phone.
Reporting
Monthly view of enquiries, sources and conversion.
It's a second engine, not a new one.
Your referrals are real and worth protecting. But families who don't already know you search first, often weeks before they ring anyone.
Word of mouth keeps working for everyone it already reaches. This reaches the rest.
A family who already knows you will ring you. A family who does not will search, read and compare first, and never mention that they nearly called.
Built for the provider, not the participant.
Our customer is the business owner running an NDIS provider. The people their marketing reaches are participants and Support Coordinators.
New and growing providers
Registered or unregistered, with a Google listing and little else behind it. The fastest gain is usually a site families can actually check, plus something answering enquiries after hours.
Established providers losing the referral race
Referrals arrive but placements go elsewhere. Response time is usually the cause, and it is the part this fixes first.
Providers paying for four separate tools
A web developer, an SEO retainer, a review tool and a generic CRM that were never designed to talk to each other. One subscription replaces the stack.
See it running before you decide.
Thirty minutes, on a real provider pipeline. You will know by the end whether it fits how you actually run.
Prefer to talk to a real person in Sydney and Melbourne first? No scripts, no pressure.
- sales@sharktech.com.au
- Level 1/244 Macquarie St, Liverpool NSW 2170
- Monday to Friday, 9am to 6pm AEST
