01
Intake and enquiry AI
After hours enquiry response and referral triage. Capture, qualify, book the intake call.
LYD AssistOS / Services / AI and analytics
AI, analytics and reporting
AI, analytics and reporting for care providers.
We connect AI automation and Power BI to the systems you already run. Less admin, better visibility, and human oversight where it matters.
NDIS and disabilityAged care and home careAllied healthWorks alongside your existing systems
The disability and care technology division of Sharktech Global.
Custom AI, workflow automation, Power BI analytics and reporting for NDIS, aged care, disability and allied health providers. Built around the systems you already use.
4Care sectors served: NDIS, aged care, disability and allied health
1Connected reporting layer across operational systems
0Rip and replace required for the systems you already run
Built for your sector. Built for your workflow.
Start with the bottleneck. Connect the data. Show the result.
NDIS providers
Faster referrals. Cleaner onboarding. Better roster fill. Clear claiming, plan utilisation and incident reporting.
Aged care and home care
Support at Home workflows. SCHADS aware rostering. Budget utilisation. Workforce capacity. Quality and management reporting.
Disability service providers
Participant enquiries. Worker credentials. Rostering. Invoicing. Compliance trends. Performance across programs and sites.
Allied health practices
Referral conversion. Caseload visibility. Practitioner utilisation. Documentation support. No-show trends. Practice performance.
Six starting points
Automate the admin. Keep the systems that work.
One problem first. Intake, rostering, claiming, clinical admin or reporting. We map the workflow, data, controls and approvals before we build.
Start with one bottleneck. We map the quickest useful win before anything gets built.
02
Documentation automation
Draft service agreements, progress notes and referral replies. A human approves before it sends.
03
Rostering and scheduling
Shift matching, availability and gap alerts. Give coordinators a fast, clear yes on capacity.
04
Claiming and invoicing
Cut manual work in NDIS claiming and invoicing. Agreed checks, human sign off.
05
CRM and referral workflow
Enquiry pipelines, follow up rules and a coordinator journey, built around your practice.
06
Managed improvement
We refine the automations and reporting as you add sites, services and staff.
One view across the operation.
Connect the work. Cut double handling. Keep referrals, rosters, claiming and reporting moving.
Participants and intake
Enquiry capture, referral triage and intake booking.
Care workers
Onboarding, credential and worker screening expiry tracking.
Rostering
Shift matching, availability and SCHADS aware roster gap alerts.
Finance and claiming
NDIS and Support at Home claiming, invoicing and reconciliation.
Coordinators and referrals
Follow up journeys and referral source reporting.
Compliance and operations
Incident, complaint and document reporting for NDIS and aged care audits.
Already use Visualcare, AlayaCare, ShiftCare, Lumary, Brevity or Diversity Sync'd? Keep it. LYD AssistOS adds AI, automation and reporting around your existing care platform. No rip and replace.
See what is happening. Act sooner.
Power BI for the numbers care leaders actually need.
Provider performance
NDIS plan utilisation. Support at Home budgets. Roster fill. Service hours. Practitioner utilisation. Revenue trends.
Connected reporting
Care, allied health, CRM and accounting data in one place, through supported connections.
Referral and intake
Where enquiries come from, what converts, and where participants drop out.
Compliance and incidents
Incident trends. Complaints. Worker screening. Credential expiry. Quality indicators. Audit evidence.
Predictive models
Plan and budget burn forecasts. Workforce capacity. Practitioner capacity. Cancellation and no-show risk, where the data supports it.
Managed analytics
New views, checks and refinements as the business grows and systems change.
Find the bottleneck. Fix it first.
Custom work is scoped first. Price is clear before we build.
01
Discovery and business case
Find the bottleneck, the current cost, and the outcome you want.
02
Data and systems audit
Map the apps, spreadsheets, permissions and data in the process.
03
Scope and controls
Set automation limits, human approvals, KPI definitions and privacy handling.
04
Build and test
Configure the solution and test it against real provider scenarios.
05
Launch and measure
Train the team, release, and track whether the KPI actually moved.
Measure what changed.
Set the KPI first. Check it after launch.
Enquiry response time
How fast a new enquiry gets a real answer, day or night.
Intake cycle time
Enquiry to signed agreement to first shift.
Roster fill and utilisation
Funded hours delivered, and plan or Support at Home budget used.
Reporting effort
Hours spent each month building management reports.
One brand. Two ways to engage.
Use the LYD AssistOS platform for core growth workflows. Add specialist services for custom AI, automation, analytics and reporting.
| What you need | LYD AssistOS platform | LYD AssistOS specialist services |
|---|---|---|
| After hours enquiries | AI website assistant and missed call text back | Custom triage, routing and voice automation |
| Reporting | Standard dashboard and monthly reporting | Custom Power BI: utilisation, roster fill, referral source |
| Automation | Enquiry capture and follow up journeys | Custom claiming, rostering and documentation automation |
| Integrations | Xero, MYOB, QuickBooks, Google, Microsoft 365 | Assessed links to ShiftCare, Lumary, Brevity, Cliniko, Halaxy |
| How you engage | Monthly subscription, no lock in | Fixed scope project or retainer, scoped first |
Start small. Scale when it works.
See the scope, deliverable and cost before you commit.
Fixed scope project
One build, priced up front, delivered and documented. No ongoing commitment.
Managed retainer
Monthly refinement as you add sites, services and staff. The common next step.
Advisory and scoping
A block of time to decide what to automate, and what to leave alone.
Platform plus specialist services
Core platform for growth workflows. Specialist services for custom AI, analytics and reporting. Separate scope. Clear deliverable.
Built by a team that ships software.
Real products. Real delivery. Provider outcomes added as projects go live.
Five products, shipped
Sharktech Global builds and runs five platforms in house: VCPility, eTakeaway Max, Flagman, Motivo360 and AccrualOS.
Built on a live platform
The LYD AssistOS platform runs on VCPility, Sharktech technology already serving Australian businesses.
Founding providers wanted
We publish named provider results here as they are delivered. Be one of the first, on founding terms.
Questions care teams ask.
What is AI deployment for an NDIS or disability provider?
Controlled AI and automation around one workflow, like after hours enquiries, intake, service agreements or claiming. Data, permissions, approvals and outcomes are set before launch. No automation decides participant suitability.
Can LYD AssistOS build Power BI dashboards for us?
Yes. Plan utilisation, roster fill, referral source, intake conversion, incident trends, invoicing and agreed KPIs, through supported connections to your systems.
Does this connect to ShiftCare, Lumary, Brevity, Cliniko or Halaxy?
Where a supported connection or export exists, yes. Those systems, plus Xero, MYOB, Google Workspace and Microsoft 365, are assessed during scoping.
Will AI replace clinical or support judgement?
No. It handles admin, enquiries, documentation and reporting. It does not make suitability decisions or replace case notes, rostering or claiming. A human approves every workflow.
How is participant data handled with AI?
Access, permissions and privacy handling are set during scoping and reviewed by our cybersecurity division. Sensitive fields are minimised or removed before they reach an AI tool.
Do you work with aged care and home care providers?
Yes. Alongside NDIS and allied health, we build for aged care and home care. That means Support at Home and AN-ACC claiming, SCHADS aware rostering, and reporting mapped to the strengthened Aged Care Quality Standards and the Aged Care Quality and Safety Commission.
How much does a project cost?
There is no fixed product price. Work is scoped and quoted per job, and most first projects are small and fixed scope so the cost is clear before you commit. The discovery call gives you a costed plan, not a surprise invoice.
How long does it take?
Most first automations or dashboards go live in weeks, not months. We scope the smallest useful piece first, prove it, then build from there.
How do the LYD AssistOS platform and specialist services work together?
The platform supports core enquiry capture and follow up. Specialist services add custom AI, analytics, reporting and automation around your workflows. Each project is scoped to the work you actually need.
Fix the bottleneck slowing your team down.
Bring us one workflow. We will map the quickest useful win and what it costs.
One ecosystem. Clear roles.
LYD AssistOS platform
Growth workflows for NDIS, aged care, disability and allied health providers.
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