Locations

Managed IT and AI for care providers across Australia.

Remote support for NDIS, aged care and allied health providers nationwide. On-site attendance in Sydney and Melbourne only.

Australia wide

Find your state

Every care provider runs the same reporting, access and enquiry problems. What differs is the local picture, and whether anyone can physically attend.

Sharktech Global builds and runs the technology behind LYD AssistOS: managed IT, cybersecurity, cloud and reporting for NDIS, disability, aged care and allied health businesses.

Support is delivered remotely from Liverpool NSW and South Yarra VIC. There is no office anywhere else, and no page here pretends otherwise.

Pick your state to see the places covered, and which pages are live.

Sydney, NSWCentral Coast, NSWNewcastle and Lake Macquarie, NSWWollongong and Illawarra, NSWPort Macquarie, NSWCoffs Harbour, NSWShoalhaven and Nowra, NSWTamworth, NSWDubbo, NSWOrange, NSWBathurst, NSWWagga Wagga, NSWGriffith, NSWGoulburn, NSWLismore, NSWGrafton, NSWAlbury-Wodonga, NSWMelbourne, VICGeelong, VICBendigo, VICBallarat, VICShepparton, VICMildura, VICWarrnambool, VICHorsham, VICWangaratta, VICBairnsdale, VICBrisbane, QLDGold Coast, QLDSunshine Coast, QLDToowoomba, QLDTownsville, QLDCairns, QLDFraser Coast, QLDBundaberg, QLDRockhampton, QLDMackay, QLDGladstone, QLDMount Isa, QLDPerth, WABunbury, WAAlbany, WAGeraldton, WAAdelaide, SAMount Gambier, SAHobart, TASLaunceston, TASDevonport, TASCanberra, ACTDarwin, NT

Solid pins are published pages. Hollow pins are places in the network that do not have a page yet. Positions are indicative.

New South Wales NSW7/17

Mon to Fri, 9am to 6pm AEST

17 in the network · 7 published so far

Victoria VIC4/10

Mon to Fri, 9am to 6pm AEST

10 in the network · 4 published so far

Queensland QLD7/12

Mon to Fri, 9am to 6pm AEST

12 in the network · 7 published so far

Western Australia WA2/4

Mon to Fri, 7am to 4pm AWST

4 in the network · 2 published so far

South Australia SA0/2

Mon to Fri, 8.30am to 5.30pm ACST

  • Adelaide
  • Mount Gambier

2 in the network · none published so far

Tasmania TAS0/3

Mon to Fri, 9am to 6pm AEST

  • Hobart
  • Launceston
  • Devonport

3 in the network · none published so far

Australian Capital Territory ACT0/1

Mon to Fri, 9am to 6pm AEST

  • Canberra

1 in the network · none published so far

Northern Territory NT0/1

Mon to Fri, 8.30am to 5.30pm ACST

  • Darwin

1 in the network · none published so far

Built by Sharktech Global

Three offers, kept separate

Subscription

LYD AssistOS platform

Subscription. Enquiries, website, CRM, follow-up, reviews, booking. From $220 per month + GST.

Fixed scope

Specialist projects

Fixed scope. Cybersecurity, automation, AI and reporting. From A$3,000 + GST.

Ongoing

Managed IT

Ongoing. Accounts, devices, Microsoft 365, backups, security. From A$3,500 per month + GST.

Good questions

Coverage, explained

Do you have an office in my state?

Only in New South Wales and Victoria. Sharktech works from Liverpool NSW and South Yarra VIC, and those are the two cities where on-site attendance is offered. Everywhere else is supported remotely, and each page says so plainly.

What hours is support actually available?

Monday to Friday, 9am to 6pm AEST. In Western Australia that is roughly 7am to 4pm local, and the Northern Territory sits half an hour behind. There is no 24/7 helpdesk and no live breach response.

Is the service different outside the capitals?

The delivery is the same, because almost all of it is remote. What changes is the local picture each page describes, and whether on-site attendance is available at all.

Reviewed 15 October 2026. Sharktech Global is a registered business name of Divine Empyrean Pty Ltd (ABN 54 672 825 731).

Next step

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