LYD AssistOS platform
Enquiries, website, CRM, follow-up, reviews and booking. Not a clinical record, rostering or claiming system.
Cairns 路 Queensland
Who provides IT support for care providers in Cairns?
Sharktech Global, remotely. Monday to Friday, 9am to 6pm AEST. Queensland does not observe daylight saving, so that is local time all year. There is no office or resident engineer in Cairns. Engagements start with one defined problem, a written scope, an agreed price and a measure.
Managed IT, cybersecurity, cloud and reporting for NDIS, aged care and allied health providers in Cairns. LYD AssistOS is part of Sharktech Global's Launch Your Dream ecosystem.
Which offer
Platform, projects and managed IT are three different things
They are not the same purchase. One is a subscription, one is a fixed scope of work and one is an ongoing agreement, and we price them separately rather than bundling them to look bigger.
Specialist projects
Cybersecurity, automation, AI and reporting. AI drafts; a person approves every output.
Managed IT
Accounts, devices, Microsoft 365, backups, security and planning. Hardware supply and repair stay with your existing suppliers.
$220platform, per month
$3,000a scoped project, from
$3,500managed IT, per month
Current prices
| LYD AssistOS platform, paid monthly | Launch $220, Elevate $790, Dominate $1,250 per month + GST |
| The same plans, billed annually | Launch $165, Elevate $590, Dominate $940 per month + GST |
| Multilingual AI voice agent | from $100 per month + GST for 150 minutes, then 40c per minute |
| Starter website or refresh | from $1,500 + GST, one-off |
| Managed IT pilot month | from A$2,500 + GST |
| Fully managed IT | from A$3,500 per month + GST |
| Workflow automation project | from A$3,000 + GST |
| AI agent pilot | from A$5,000 + GST |
| BI data audit and first dashboard | from A$5,000 + GST |
| Cybersecurity posture assessment | from A$5,000 + GST |
Excludes GST. Project prices are indicative, confirmed in writing after a short assessment. Licences, AI usage and travel quoted separately.
Local context
What is happening around Cairns
Context only. Government investment does not by itself create an IT grant or a procurement opportunity.
$37.6 million is funded to add 32 overnight beds at Cairns Hospital.
Stage one of a $1 billion master plan that also contemplates a surgical and innovation centre, four operating theatres and a cyclone-rated helipad. Earlier 2025 material quoted a larger bed figure, so the numbers have moved.
Support at Home personal care contributions changed on 1 October 2026.
A participant does not pay for approved personal care where it sits in their plan and the budget covers it.
NDIS participation and capacity-building budgets began reducing on 1 October 2026.
Social, civic and community participation supports and capacity building daily activity budgets are being progressively reduced. Core daily living and personal care are not affected.
Cairns questions
Questions providers ask
Is anyone from Sharktech based in Cairns?
No. There is no Cairns office, resident engineer or on-call team. The two offices are in Liverpool NSW and South Yarra VIC, and everything here is delivered remotely. Support runs Monday to Friday, 9am to 6pm AEST. Queensland does not observe daylight saving, so that is local time all year.
Can you connect to our existing care software?
Only where that software allows an export or an API, and we check before quoting. No NDIS or aged care platform is listed as a supported integration. If a custom data warehouse would be required, we say so rather than take on that build.
What does a first engagement cost?
A single defined problem with a written scope and a measure. Workflow automation starts from A$3,000 + GST and a cybersecurity posture assessment from A$5,000 + GST, both excluding GST and confirmed in writing after a short assessment. The LYD AssistOS platform is separate, from $220 per month + GST, or $165 billed annually.
Next step
Start with one defined problem
A 30-minute discovery call, then a written scope with an agreed price and a measure for whether it worked. No obligation, and no proposal unless you ask.
Sources
What this page is based on
- Queensland budget briefing June 2026
- My Aged Care 1 October 2026
- NDIS Reform Advisory Committee 3 February 2026
- ABN Lookup 15 October 2026
- Sharktech Managed IT 15 October 2026
- Sharktech NDIS provider IT 15 October 2026
Reviewed 15 October 2026. Next review 15 January 2027. Sharktech Global is a registered business name of Divine Empyrean Pty Ltd (ABN 54 672 825 731).
