Central Coast care provider IT

Central Coast · New South Wales

Can a Central Coast provider get IT support without a local provider on site?

Yes, and that is how it is delivered. Support is remote, Mon-Fri 9am-6pm AEST, which is local time. The nearest office is Liverpool, but no on-site visit is offered on the Central Coast and no engineer is based here.

Gosford and Wyong providers face metropolitan reporting and access problems with a smaller admin team. LYD AssistOS is part of Sharktech Global's Launch Your Dream ecosystem.

Book a discovery call See pricing

Where the time goes

Four problems we are asked about on the Central Coast

Patterns providers raise with us, not findings about any particular business on the Central Coast.

Enquiries arrive in three places at once

Referrals reach a Central Coast provider by phone, email and web form. Nobody is certain who owns the next response, so enquiries sit overnight.

What we do. Enquiry capture, a CRM pipeline and an agreed follow-up sequence, built around your approved service information.

Outcome A clearer route from contact to intake.Measure First-response time, unassigned enquiries, enquiry-to-intake conversion.LYD AssistOS platform

Support at Home reporting is still manual

Support at Home replaced Home Care Packages in November 2025, and personal care contributions changed again on 1 October 2026. Many Central Coast teams still assemble that reporting by hand each month.

What we do. A data audit, agreed KPI definitions and a dashboard on supported exports. Not a custom data warehouse, and we say so upfront if one is needed.

Outcome Budget positions visible during the month, not after it.Measure Hours on monthly collation, manual reconciliations, report lead time.Sharktech Data & AI

Credentials and registration evidence are scattered

Clearances, training dates and registration evidence sit across spreadsheets, inboxes and personnel files. SIL providers have had to be registered with the NDIS Commission since 1 July 2026, so it has to be producible.

What we do. A compliance register and reporting view over your existing systems, using export or API access. AI drafts the upkeep; a person approves each entry.

Outcome One view of what is current, expiring or missing.Measure Expired clearances found per month, time to assemble an evidence pack.LYD AssistOS AI deployment, analytics and reporting

Shared logins and unclear offboarding

Small Central Coast teams share logins for rostering or claiming, and access is not always removed when someone leaves. That makes any audit trail unreliable.

What we do. Single sign-on where the application supports it, MFA, access by role, and a documented joiner and leaver process. Essential Eight assessment if that fits.

Outcome Access matching the person's role, removed when they leave.Measure Shared accounts remaining, days from exit to removal, MFA coverage.LYD AssistOS cybersecurity and AI deployment

Coverage, and what we do not offer

Remote, Monday to Friday, 9am to 6pm AEST. The nearest office is Liverpool, but on-site attendance here is not part of a standard agreement.

Offices: Level 1, 244 Macquarie St, Liverpool NSW 2170 and Suite 383, 11 Wilson St, South Yarra VIC 3141.
On site on the Central Coast: Remote only
Not offered: No 24/7 helpdesk, no live breach response, and no resident engineer in the Central Coast.

Talk to us

Which offer

Platform, projects and managed IT are three different things

They are not the same purchase. One is a subscription, one is a fixed scope of work and one is an ongoing agreement, and we price them separately rather than bundling them to look bigger.

See pricing

Subscription

LYD AssistOS platform

Enquiries, website, CRM, follow-up, reviews and booking. Not a clinical record, rostering or claiming system.

Fixed scope

Specialist projects

Cybersecurity, automation, AI and reporting. AI drafts; a person approves every output.

Ongoing

Managed IT

Accounts, devices, Microsoft 365, backups, security and planning. Hardware supply and repair stay with your existing suppliers.

$220platform, per month

$3,000a scoped project, from

$3,500managed IT, per month

Current prices

LYD AssistOS platform, paid monthly	Launch $220, Elevate $790, Dominate $1,250 per month + GST
The same plans, billed annually	Launch $165, Elevate $590, Dominate $940 per month + GST
Multilingual AI voice agent	from $100 per month + GST for 150 minutes, then 40c per minute
Starter website or refresh	from $1,500 + GST, one-off
Managed IT pilot month	from A$2,500 + GST
Fully managed IT	from A$3,500 per month + GST
Workflow automation project	from A$3,000 + GST
AI agent pilot	from A$5,000 + GST
BI data audit and first dashboard	from A$5,000 + GST
Cybersecurity posture assessment	from A$5,000 + GST

Excludes GST. Project prices are indicative, confirmed in writing after a short assessment. Licences, AI usage and travel quoted separately.

Local context

What is happening around the Central Coast

Context only. Government investment does not by itself create an IT grant or a procurement opportunity.

More than $1.8 million announced for Central Coast health facility upgrades.

Includes converting an existing acute aged care inpatient unit at Gosford Hospital into an eight-bed special care unit, and expanding the emergency department ambulance triage zone.

Wyong Hospital's $200 million redevelopment is reported complete.

NSW project pages and trade reporting differ on how much of the later stage remains outstanding, so confirm the current position before relying on it.

Gosford Hospital redevelopment is listed as completed.

Delivered a new emergency department, intensive care and high dependency units, and expanded maternity and paediatric services.

Support at Home personal care contributions changed on 1 October 2026.

Relevant to every home care provider operating on the Central Coast.

Central Coast questions

Questions providers ask

Is anyone from Sharktech based on the Central Coast?

No. There is no Central Coast office, resident engineer or on-call team. Support is remote, Monday to Friday, 9am to 6pm AEST, from offices in Liverpool and South Yarra. We would rather say that plainly than imply a local presence.

We are a small Gosford provider. Is managed IT worth it?

Not always, and a pilot is the way to find out. A managed IT pilot month starts from A$2,500 + GST on a set scope. If the problem is reporting or a single manual process, a scoped automation project from A$3,000 + GST is usually the better first step.

Can you connect to our existing care software?

Only where that software allows export or integration, and we check before quoting. No specific NDIS or aged care platform is listed as a supported integration. If a custom data warehouse would be required, we say so rather than take on that build.

Next step

Start with one defined problem

A 30-minute discovery call, then a written scope with an agreed price and a measure for whether it worked. No obligation, and no proposal unless you ask.

Book a discovery call

Sources

What this page is based on

NSW Health 30 September 2026
NSW Government health infrastructure Read 15 October 2026
NSW Government health infrastructure Read 15 October 2026
My Aged Care 1 October 2026
ABN Lookup 15 October 2026
Sharktech Managed IT 15 October 2026
Sharktech NDIS provider IT 15 October 2026

Reviewed 15 October 2026. Next review 15 January 2027. Sharktech Global is a registered business name of Divine Empyrean Pty Ltd (ABN 54 672 825 731).

Technology support for Central Coast care providers.