LYD AssistOS platform
Enquiries, website, CRM, follow-up, reviews and booking. Not a clinical record, rostering or claiming system.
Mount Isa 路 Queensland
Is there an IT provider for care businesses in Mount Isa?
Sharktech Global, remotely. No Mount Isa office, no resident engineer, no on-site attendance. Queensland does not observe daylight saving, so the 9am-6pm AEST helpdesk is 9am-6pm local all year. No 24/7 cover.
Providers covering the North West work across long distances with small admin teams, which makes remote access and reporting harder. LYD AssistOS is part of Sharktech Global's Launch Your Dream ecosystem.
Which offer
Platform, projects and managed IT are three different things
They are not the same purchase. One is a subscription, one is a fixed scope of work and one is an ongoing agreement, and we price them separately rather than bundling them to look bigger.
Specialist projects
Cybersecurity, automation, AI and reporting. AI drafts; a person approves every output.
Managed IT
Accounts, devices, Microsoft 365, backups, security and planning. Hardware supply and repair stay with your existing suppliers.
$220platform, per month
$3,000a scoped project, from
$3,500managed IT, per month
Current prices
| LYD AssistOS platform, paid monthly | Launch $220, Elevate $790, Dominate $1,250 per month + GST |
| The same plans, billed annually | Launch $165, Elevate $590, Dominate $940 per month + GST |
| Multilingual AI voice agent | from $100 per month + GST for 150 minutes, then 40c per minute |
| Starter website or refresh | from $1,500 + GST, one-off |
| Managed IT pilot month | from A$2,500 + GST |
| Fully managed IT | from A$3,500 per month + GST |
| Workflow automation project | from A$3,000 + GST |
| AI agent pilot | from A$5,000 + GST |
| BI data audit and first dashboard | from A$5,000 + GST |
| Cybersecurity posture assessment | from A$5,000 + GST |
Excludes GST. Project prices are indicative, confirmed in writing after a short assessment. Licences, AI usage and travel quoted separately.
Local context
What is happening around Mount Isa
Context only. Government investment does not by itself create an IT grant or a procurement opportunity.
North West Remote Health is based at 53 Enid Street, Mount Isa.
Described as the base for home and community supports, allied health, carer support and mental health and wellbeing across the North West, including aged care and NDIS services.
Support at Home personal care contributions changed on 1 October 2026.
Applies to home care delivered in Mount Isa as everywhere else.
SIL providers must be registered with the NDIS Commission.
In force since 1 July 2026, including for providers operating remotely.
Mount Isa questions
Questions providers ask
Do you have anyone in Mount Isa?
No. Sharktech has two offices, in Liverpool NSW and South Yarra VIC. Mount Isa support is entirely remote, Monday to Friday, 9am to 6pm AEST, which is local time all year. If you need someone physically on site, we are not the right fit and we will say so on the call.
Our internet is unreliable. Does cloud still make sense?
Sometimes not, and the readiness review is where that gets decided. The review inventories servers, apps and data and recommends a migration order, and it is equally valid for it to recommend leaving an application where it is.
What is the smallest sensible first engagement?
A single defined problem with a written scope and a measure. A workflow automation project starts from A$3,000 + GST and a cybersecurity posture assessment from A$5,000 + GST, both excluding GST and confirmed in writing after a short assessment.
Next step
Start with one defined problem
A 30-minute discovery call, then a written scope with an agreed price and a measure for whether it worked. No obligation, and no proposal unless you ask.
Sources
What this page is based on
- North West Remote Health Read 15 October 2026
- My Aged Care 1 October 2026
- NDIS Quality and Safeguards Commission 1 July 2026
- ABN Lookup 15 October 2026
- Sharktech Managed IT 15 October 2026
- Sharktech NDIS provider IT 15 October 2026
Reviewed 15 October 2026. Next review 15 January 2027. Sharktech Global is a registered business name of Divine Empyrean Pty Ltd (ABN 54 672 825 731).
