IT support for Coffs Harbour care providers

Coffs Harbour · New South Wales

Who provides IT support for care providers in Coffs Harbour?

Sharktech Global, remotely. Monday to Friday, 9am to 6pm AEST, which is local time. There is no office or resident engineer in Coffs Harbour. Engagements start with one defined problem, a written scope, an agreed price and a measure.

Managed IT, cybersecurity, cloud and reporting for NDIS, aged care and allied health providers in Coffs Harbour. LYD AssistOS is part of Sharktech Global's Launch Your Dream ecosystem.

Book a discovery call See pricing

Where the time goes

Four problems we are asked about in Coffs Harbour

Patterns providers raise with us, not findings about any particular business in Coffs Harbour.

Enquiries arrive in three places at once

Referrals reach a Coffs Harbour provider by phone, email and web form. Nobody is certain who owns the next response, so enquiries sit overnight.

What we do. Enquiry capture, a CRM pipeline and an agreed follow-up sequence, built around your approved service information.

Outcome A clearer route from contact to intake.Measure First-response time, unassigned enquiries, enquiry-to-intake conversion.LYD AssistOS platform

Registration evidence is scattered

Clearances, training dates and registration evidence sit across spreadsheets, inboxes and personnel files. SIL providers have had to be registered with the NDIS Commission since 1 July 2026, so it has to be producible.

What we do. A compliance register and reporting view over your existing systems, using export or API access. AI drafts the upkeep; a person approves each entry.

Outcome One view of what is current, expiring or missing.Measure Expired clearances found per month, time to assemble an evidence pack.AI, analytics and reporting

Care minutes reconstructed after the quarter

Residential providers must meet 215 care minutes per resident per day, including 44 registered nurse minutes, and the performance statement is audited. Assembled from rosters afterwards, the gap is found too late to fix.

What we do. A dashboard reading rostering and payroll where the vendor allows an API or export, showing the position against target during the month.

Outcome The shortfall visible early enough to roster against.Measure Care minutes against target by home, days from month end to a usable figure.Sharktech Data & AI

Shared logins and unclear offboarding

Small Coffs Harbour teams share logins for rostering or claiming, and access is not always removed when someone leaves. That makes any audit trail unreliable.

What we do. Single sign-on where the application supports it, MFA, access by role, and a documented joiner and leaver process. Essential Eight assessment if that fits.

Outcome Access matching the person's role, removed when they leave.Measure Shared accounts remaining, days from exit to removal, MFA coverage.Cybersecurity and AI deployment

Coverage, and what we do not offer

Support for Coffs Harbour providers is delivered remotely, Monday to Friday, 9am to 6pm AEST, which is local time. The two offices are in Liverpool NSW and South Yarra VIC; on-site attendance in Coffs Harbour is not part of a standard agreement.

Offices: Level 1, 244 Macquarie St, Liverpool NSW 2170 and Suite 383, 11 Wilson St, South Yarra VIC 3141.
On site in Coffs Harbour: Remote only
Not offered: No 24/7 helpdesk, no live breach response, and no resident engineer in Coffs Harbour.

Talk to us

Which offer

Platform, projects and managed IT are three different things

They are not the same purchase. One is a subscription, one is a fixed scope of work and one is an ongoing agreement, and we price them separately rather than bundling them to look bigger.

See pricing

Subscription

LYD AssistOS platform

Enquiries, website, CRM, follow-up, reviews and booking. Not a clinical record, rostering or claiming system.

Fixed scope

Specialist projects

Cybersecurity, automation, AI and reporting. AI drafts; a person approves every output.

Ongoing

Managed IT

Accounts, devices, Microsoft 365, backups, security and planning. Hardware supply and repair stay with your existing suppliers.

$220platform, per month

$3,000a scoped project, from

$3,500managed IT, per month

Current prices

LYD AssistOS platform, paid monthly	Launch $220, Elevate $790, Dominate $1,250 per month + GST
The same plans, billed annually	Launch $165, Elevate $590, Dominate $940 per month + GST
Multilingual AI voice agent	from $100 per month + GST for 150 minutes, then 40c per minute
Starter website or refresh	from $1,500 + GST, one-off
Managed IT pilot month	from A$2,500 + GST
Fully managed IT	from A$3,500 per month + GST
Workflow automation project	from A$3,000 + GST
AI agent pilot	from A$5,000 + GST
BI data audit and first dashboard	from A$5,000 + GST
Cybersecurity posture assessment	from A$5,000 + GST

Excludes GST. Project prices are indicative, confirmed in writing after a short assessment. Licences, AI usage and travel quoted separately.

Local context

What is happening around Coffs Harbour

Context only. Government investment does not by itself create an IT grant or a procurement opportunity.

Coffs Harbour Health Campus receives $1 million for care-coordination space.

Mid North Coast Local Health District allocation for office and collaboration space for care coordination and multidisciplinary teams.

Support at Home personal care contributions changed on 1 October 2026.

A participant does not pay for approved personal care where it sits in their plan and the budget covers it.

NDIS participation and capacity-building budgets began reducing on 1 October 2026.

Social, civic and community participation supports and capacity building daily activity budgets are being progressively reduced. Core daily living and personal care are not affected.

Coffs Harbour questions

Questions providers ask

Is anyone from Sharktech based in Coffs Harbour?

No. There is no Coffs Harbour office, resident engineer or on-call team. The two offices are in Liverpool NSW and South Yarra VIC, and everything here is delivered remotely. Support runs Monday to Friday, 9am to 6pm AEST, which is local time.

Can you connect to our existing care software?

Only where that software allows an export or an API, and we check before quoting. No NDIS or aged care platform is listed as a supported integration. If a custom data warehouse would be required, we say so rather than take on that build.

What does a first engagement cost?

A single defined problem with a written scope and a measure. Workflow automation starts from A$3,000 + GST and a cybersecurity posture assessment from A$5,000 + GST, both excluding GST and confirmed in writing after a short assessment. The LYD AssistOS platform is separate, from $220 per month + GST, or $165 billed annually.

Next step

Start with one defined problem

A 30-minute discovery call, then a written scope with an agreed price and a measure for whether it worked. No obligation, and no proposal unless you ask.

Book a discovery call

Sources

What this page is based on

NSW Health 30 September 2026
My Aged Care 1 October 2026
NDIS Reform Advisory Committee 3 February 2026
ABN Lookup 15 October 2026
Sharktech Managed IT 15 October 2026
Sharktech NDIS provider IT 15 October 2026

Reviewed 15 October 2026. Next review 15 January 2027. Sharktech Global is a registered business name of Divine Empyrean Pty Ltd (ABN 54 672 825 731).

Technology support for Coffs Harbour care providers.